Privacy Policy

1. About This Policy

This Privacy Policy explains how The Sexual Health Clinician ("we," "us," "our"), operated by Dr Armin Ariana, collects, uses, stores, discloses, and protects your personal information when you interact with our website (sexualhealthclinician.com), course platform (hosted on Thinkific), AI simulated patient lab, and related services.

We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state and territory legislation.

2. Information We Collect

We collect different types of information depending on how you interact with us:

Personal Information

Name, email address, phone number, and professional details when you enrol in our course, subscribe to our mailing list, download resources, or contact us.

Course and Platform Data

Account details, course progress, module completion data, quiz responses, and enrolment information stored on our course platform (Thinkific).

AI Simulated Patient Lab Data

When you interact with the AI simulated patient lab (powered by ElevenLabs Conversational AI), conversation transcripts are generated and stored. Voice audio is processed in real time but is not retained after the session ends. Transcripts may include information you share during the simulated consultation, and are used to generate structured feedback on your consultation technique.

Payment Information

Billing details including credit card information processed through our payment provider (Stripe). We do not store your full card details on our servers.

Website Usage Data

IP addresses, browser type, device information, pages visited, time spent on pages, and interaction patterns collected through cookies and similar technologies.

Communication Data

Records of emails, messages, and other communications between you and our team.

3. How We Use Your Information

We use your information for the following purposes:

Course Delivery: To provide course access, track your progress, deliver certificates of completion, and manage your enrolment.

Simulated Patient Feedback: To generate written feedback on your consultation practice within the AI simulated patient lab, including post-session summaries delivered via email.

Communication: To send you course updates, educational content, and information about related professional development opportunities. You may opt out at any time.

Payment Processing: To process enrolment payments securely through Stripe.

Service Improvement: To analyse usage patterns, improve course content, and develop new modules and resources.

Legal Compliance: To comply with applicable laws, regulations, and professional obligations.

4. Third-Party Service Providers

We use the following third-party services to deliver and support our course. Your data may be processed by these providers, some of which are based outside Australia:

Thinkific (Canada): Hosts our online course. Stores your account details, course progress, quiz results, and enrolment data.

Stripe (United States): Processes payments for course enrolment. Handles billing and transaction data.

ElevenLabs (United States): Powers our AI simulated patient lab. Conversation transcripts are stored on their servers. Voice audio is not retained after the session ends. Their privacy policy applies to data processed through the simulated patient lab.

Zapier (United States): Processes automation workflows between our course platform, payment system, and email communications.

Hostinger (Lithuania/EU): Hosts our website. Processes standard web server logs including IP addresses and page requests.

AI Research and Drafting Tools: We may use AI-powered tools to assist with course content development, research, and administrative tasks. No participant data is submitted for AI model training. All clinical content and educational material represents the independent professional judgment of Dr Armin Ariana.

We take reasonable steps to ensure that these overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles, as required under APP 8. Where possible, we use providers that comply with comparable privacy frameworks (e.g., GDPR, SOC 2).

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enable essential website functionality
• Analyse site traffic and usage patterns (via Google Analytics)
• Remember your preferences

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

Course and enrolment data: Retained for the duration of your course access plus 7 years for taxation and accounting purposes.

Email subscriber data: Retained until you unsubscribe or request deletion.

AI simulated patient transcripts: Retained in transcript form only (no audio). Transcripts are reviewed periodically and deleted when no longer required for feedback delivery or service improvement.

Payment records: Retained for 7 years for taxation and accounting purposes.

Website analytics data: Retained in anonymised/aggregated form.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Complaints: Lodge a complaint if you believe we have breached your privacy. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Opt-out: Unsubscribe from marketing communications at any time.

Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain records.

To exercise any of these rights, contact us at armin@arianapsyche.com with the subject line "Privacy Request."

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest where applicable
• Access controls limiting data access to authorised personnel only
• Secure password management and two-factor authentication on key systems
• Regular review of security practices and third-party provider security

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.

9. International Users

If you are accessing our course from outside Australia, please be aware that your information may be transferred to and processed in Australia and other countries where our service providers are located. By using our services, you consent to such transfers.

For users in the European Economic Area (EEA), we process your data on the basis of legitimate interest, contractual necessity, or your explicit consent, as applicable under the General Data Protection Regulation (GDPR).

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify enrolled participants by email.

11. Contact

For privacy-related questions, requests, or complaints: